If there is an error in the recipient's address, we will not be able to process your order.
Please confirm the correct address before placing your order.

Please contact us by phone or email (senkala@senka.com).
Please note that if you change your address or request a re-delivery after arrangements have been completed, the recipient will be charged a re-delivery fee by Yamato Transport.
Also, re-delivery may not be possible for some products.

Shipping fees are included in the product price. However, an additional shipping fee of $5 will be charged for deliveries to Hokkaido, and $15 for deliveries to Okinawa.
For gift deliveries within the United States, an additional shipping fee will be charged for deliveries to Hawaii.
Please note that we do not ship to Alaska.

Gifts for Japan
・Delivery usually takes 10 to 14 days.
・Seasonal items such as fruits may take longer to ship as they are dispatched once high-quality produce is available.
・Flower orders can be delivered in as little as 3 days.

Gifts for the U.S. Domestic Market
・After you place your order, the next Monday will be the shipping date.
・Frozen foods: Approximately 2 days from shipment
・Sweets, supplements: 7-10 days by truck
*Delivery times may vary depending on the region and weather conditions.

This varies depending on the product ordered.
Gifts to Japan: Delivery dates can be specified for orders 10 business days or more after the order date.
・Flowers: Can be specified for as early as 3 days later.
・Fruits/Seasonal products: As harvesting times vary depending on local weather conditions, delivery dates cannot be specified.

Domestic US Gifts: Delivery dates cannot be specified.

We will attach a noshi (traditional Japanese gift wrap) according to the purpose of the gift. You can also include a short message, so please let us know when ordering.
*Emojis cannot be included in messages.

We will notify you by email after your order is placed.

You will receive 1 point for every $25 you spend. Accumulated points can later be redeemed in units of 10 points ($10 off). It's a great deal if you save up to 40 points, as you'll receive an additional $10 bonus, making it worth $50.
Please note that points cannot be used in conjunction with campaign discounts.

Once your order is complete, you will automatically receive an "Order Confirmation Email." If you do not receive the email, please check your spam folder. If you still do not receive it, please contact Senka.

We also accept orders from countries other than Japan. Please note that payments will be made in US dollars, and you will be responsible for the exchange rate and credit card fees at the time of payment.
Delivery is limited to the following regions:
Japan (excluding the Izu Seven Islands and Ogasawara Islands)

Within the United States (mainland and Hawaii, excluding Alaska)