Shipping / Return Policy

To Japan

1. Prices include Shipping and Handling Costs. Express Shipping (3-5 Days) is available for an additional $10.(Restrictions may apply for some items.)
2. Depending on the season and weather conditions the size of the fruits may vary.
3. Your gift will be delivered 7-10 days after we receive your order with the exception of seasonal items.
4. Depending on the season and the weather conditions we send the oranges and grapefruits that are grown from California, South Africa, Australia, and Chile. We choose the best depending on the given conditions and send them to our customers.
5. Delivery Confirmation is by email only so please provide us with your email.
6. In the case where the incorrect address is provided and the merchandise is returned, there will be a separate charge incurred.
7. When purchasing multiple gifts, the delivery date for each item may be different.
8. Please specify on the order form when you want to redeem your Otanoshimi Points.
9. Your Otanoshimi Point balance will be printed on your receipt. You can also ask about your balance via email.




To U.S.

1. Prices include shipping and handling costs, with the exception of health supplements which will be an extra $7.
2. Products cannot be delivered to P.O BOX, and/or Hawaii and Alaska.
3. Your gift(s) will be delivered 7-14 days after we receive your order with the exception of seasonal items
4. Products cannot be delivered on Saturdays or Sundays due to the shipping company.
5. Quantities for all gift items are limited.
6. Please contact us if you have any problems with the merchandise.
7. In the case where the incorrect address is provided and the merchandise is returned, there will be a separate charge incurred.
8. If you wish to receive delivery confirmation, please provide us with an email address to receive delivery confirmation via email.